Utilities

The City of Bandera only provides services to properties within the city limits and a portion of the ETJ. Bandera addresses extend beyond our jurisdiction into the county, and we do not service those addresses. We also do not cover any property in Lakehills, Pipe Creek, or Medina. 

The other major water providers in the area are Southwest Water Company: www.swwc.com and Aqua: www.aquawsc.com

TO PAY ONLINE, CLICK HERE!

 

Services Provided

The City of Bandera provides water and wastewater services to the city limits of Bandera and a portion of the ETJ (extra territorial jurisdiction). Residential and commercial customers also receive curbside garbage collection. The City of Bandera contracts with Republic Services for garbage collection. Your utility account will cover all the services you receive in one convenient place.

Consumer Confidence Report 2022
Consumer Confidence Report 2021
Consumer Confidence Report 2020
Consumer Confidence Report 2019
Consumer Confidence Report 2018

 

How to Open a Utility Account 

To open a new utility account, visit City Hall in person at 511 Main Street. An application must be completed by either the owner of the property or the tenant. You must have the appropriate deposit and connection fee payments, address where the utilities will be connected, the requested date of connection and a valid phone number. 

Residential Utility Application Form

Commercial Utility Application Form

Utility deposits are as follows:
Residential inside city limits: $150.00
Residential outside city limits (ETJ): $200.00
Commercial (inside and outside): $300.00

Connection fee: $35

A copy of a driver's license and either the warranty deed or lease agreement is required at the time the application is submitted. 

The City of Bandera will not accept telephone requests to open new accounts. However, you may email your completed application to the Utility Clerk (Caity.frantzen@banderatx.gov), together with a good picture/scan of your Driver's License or ID, and your deed or lease agreement.

Payments cannot be taken over the phone, so the deposit and the connection fee will need to be paid directly at the office.

Connections are done on weekdays only: Monday through Friday, between the hours of 8:00 am and 4:00 pm, excluding holidays.
 

 

How to Close a Utility Account

Utility accounts can be closed by completing a Utilities Disconnect Form. Turn in the completed form to the Utility Clerk at City Hall at 511 Main Street. It can also be emailed to Caity.frantzen@banderatx.gov

Your deposit will be applied to your last bill. If there is a running balance, it will be mailed to you at your new address. Please be sure to provide us with your forwarding address on the Utilities Disconnect Form. Please be aware there is a $35.00 disconnect fee that is required when the form is submitted. This can be paid in person only.

Utilities Disconnect Form (PDF)

 

Paying Your Utility Bill

 

BILLS ARE ALWAYS DUE ON THE 15TH OF EACH MONTH, or the next business day if it falls on a weekend or a holiday.

TO PAY ONLINE, CLICK HERE!

 

City utility bills are processed and mailed on the last business day of the month. You may also receive the bill to your email. To receive the bill to your email or to go completely paperless, please fill out the e-billing portion of the Bank Draft and E-billing Form and return to City Hall. 

The bill will include charges for water use, wastewater service and garbage collection. Our billing period is from the 20th of the month through the 20th of the next month, and gets billed the month after on the 15th. (Ex.- Services and consumption from January 20th to February 20th, will be due March 15th)

The bill will show your past meter readings and the new reading, a breakdown of the charges, applicable taxes, the total amount owed, the due date and the date when penalties are charged.

You may pay your bill by mailing a check, in person at City Hall, 511 Main Street, or online at Municipal Online Payments. A convenient 24-hour drop box is located on the side of the City Hall building (facing the Library). Please mail your checks with enough time for us to receive by the due date. Payments that arrive after the due date, even if they were sent before the due date, will be considered lat payments and will still accrue a late fee which will remain as a balance in your account until you pay t off.

Credit card payments are accepted only in person and will be charged a 4% processing fee.

You may set up Autopay yourself in your account in the Municipal Online Paymen Portal, or you can also set up an Automatic Bank draft directly with us. To do the latter, please complete the Bank Draft and E-Billing Form and return to City Hall.

 

Late Payments and Disconnects

Bills are due on or before the 15th of every month unless the 15th falls on a weekend or holiday. If that is the case, the due date will be the next business day. A penalty is added on the 16th of the month to an unpaid balance. If you have not paid your bill by the 15th, you will be sent a late notice with the new amount due and the date your water services will be disconnected unless payment is received. 

The last day to pay is the 25th of the month unless the 25th falls on a Friday, weekend, or holiday. If that is the case, the last day will be the next business day. Service will be disconnected the morning of the next business day. A disconnect fee is added to the account and a reconnect fee is charged. No service will be reinstalled until all charges, including a disconnect fee, a reconnect fee and the past due bill, are paid. 

We know that financial emergencies can arise unexpectedly. If this happens to you, please contact the Utility Department at (830) 796-3765 as soon as possible and we'll do our best to help.

 

Confidentiality

Our goal of delivering quality water services requires that we collect and keep certain personal information about you. Within the City of Bandera, we collect and share information internally. This includes:

  • Information you provide to us such as your name, address, contact information, driver's license and date of birth;
  • A history of transactions that you have conducted with us via mail, and internet. This information may include meter number, account number, account balance and payment history;
  • Historical and current water and wastewater usage for billing and planning purposes.

We share certain information about you as required by law.
The utility department is a city-owned and government-operated utility service. Therefore, your water bill account information is considered public record under the Texas Public Information Act. However, Texas Utilities Code, Chapter 182 as amended, allows water customers to request that personal information and any information relating to the volume or units of water usage or the amounts billed to or collected from the individual and be kept confidential. 

Your right to limit access by others to your personal information.
To limit access to your personal information such as an address, date of birth, telephone number, and other account information, please complete the Utility Account Confidentiality Request form and return it with your payment or via email to Caity.frantzen@banderatx.gov

Current Projects

Project: City of Bandera Water System Improvements Project - 62793
Administering Agency: Texas Water Development Board
Funding: Wholly funded by DWSRF
Project Description: Construct one new elevated storage tank and implement SCADA controls at all City owned water treatment plant locations

Drought Restriction Information

Bandera County River Authority and Groundwater District monitors the current drought conditions and applicable restrictions for Bandera County. You can find updated information on their website: https://www.bcragd.org/drought-management/

BCRAGD Drought Management Plan